Privacy Policy king96 – Data Protection & Information Security

1Information We Collect

To provide a quality, secure, and regulated service, king96 collects several categories of information from our members. Each piece of information collected has a clear purpose and is used only for the stated needs. The following are the types of information we collect:

King96 not collect sensitive information such as biometric data, health information, or political affiliations unless required by applicable law. We always strive to limit data collection to the absolute minimum necessary.

2How We Use Your Data

The information you provide to king96 is used responsibly for the following purposes, all of which are directly related to the delivery of our platform services:

• Account Management: Creating, verifying, and managing your player account, including KYC processes required by regulatory authorities.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the king96 platform promptly and securely.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorized access, and any suspicious activity that could compromise platform integrity.
• Customer Support: Processing inquiries, complaints, and support requests you submit to the king96 support team.
• Legal Compliance: Fulfilling the legal and regulatory obligations imposed on king96 as a licensed gambling platform.
• Service Improvements: Analyzing aggregated and anonymized usage data to improve the user experience, platform performance, and the range of games offered.
• Important Communications: Sending account-related notifications, security updates, terms changes, and promotional information (subject to your marketing preferences).

3Data Security & Encryption

Your data security is an absolute priority for king96. We continuously invest in the latest security infrastructure to ensure your information is always protected against cyber threats and unauthorized access.

The king96 security system encompasses comprehensive layers of protection:

• 256-bit SSL Encryption: All data transmitted between your web browser and the king96 servers is encrypted using the latest TLS protocol, ensuring no third party can read or intercept your information in transit.
• Integrated Data Storage: Sensitive data such as passwords is stored in hashed form and cannot be decrypted. We use industry-standard encryption algorithms to protect all data stored in our databases.
• 24/7 Security Monitoring: Our automated monitoring system operates around the clock to detect any intrusion attempts, suspicious activity, or data breaches in real time.
• Two-Factor Authentication (2FA): king96 supports two-factor authentication for an extra layer of protection on your account, which we strongly encourage you to enable.
• Regular Security Audits: The king96 platform undergoes regular security audits and penetration testing conducted by qualified, independent cybersecurity firms.

4Information Sharing

King96 enforces a strict policy regarding the sharing of your personal information. We does not sell, does not rent, and does not disclose your information to third parties for marketing or commercial purposes. Your information is only shared in the following limited circumstances:

• Trusted Service Providers: Third parties that help us deliver our services — such as payment processors (FPX, Touch 'n Go, GrabPay), licensed game providers, and cloud service providers — are all bound by strict data protection agreements.
• Legal Requirements: Where required by law, court order, or directive from a competent authority, king96 may be required to disclose certain information. We will notify you of such disclosure unless prohibited from doing so by law.
• Fraud Prevention: In cases of suspected fraud, money laundering, or criminal activity, relevant information may be shared with law enforcement authorities or relevant fraud prevention agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of business assets, user data may be transferred as part of that transaction, with appropriate notice provided to you.

In all data-sharing arrangements, king96 ensures that receiving parties adhere to data protection standards equal to or higher than our own. We take full responsibility for how your data is handled by our service partners.

5Cookies & Tracking Technologies

King96 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. Below are the categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as they are essential for the platform to function properly.
• Performance Cookies: Collecting information on how you use the king96 platform — pages visited, time spent, and errors encountered — to help us improve website performance.
• Functional Cookies: Saving your preferences such as game settings and display options to provide a more personalized experience.
• Analytics Cookies: Analytics data collected in aggregate and anonymised form to understand general usage patterns and improve platform content.

You can manage or disable cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and user experience of the king96 platform.

6Your Privacy Rights

As a king96 platform user, you hold strong privacy rights and we are committed to making it easy for you to exercise them. The following are the privacy rights available to you:

To exercise any of the above rights, please contact the king96 support team via Live Chat or our official email. We will process your request within 30 days of the date of receipt and inform you of the action taken.

7Data Retention & Deletion

King96 maintains a clear and responsible data retention policy. We do not store your data longer than necessary for the original purpose of collection or as required by law.

• Active Account Data: Retained for as long as your account is active and for a period of 5 years after account closure for anti-money laundering compliance purposes.
• Transaction Records: Retained for 7 years after each transaction as required by applicable Malaysian financial regulations.
• Security Logs: Security and access log data is retained for 2 years for investigation purposes in the event of a security incident.
• Support Communications: Communication records with our support team are retained for 3 years for quality assurance and dispute resolution purposes.
• Cookies & Analytics Data: Most cookies expire after 12 months or when the session ends, depending on the type of cookie.

Once the designated retention period has expired, your data will be securely disposed of using non-recoverable deletion methods. We ensure this disposal process is carried out with full integrity and in accordance with the highest industry standards.

8Children's Privacy

King96 is an online gambling platform designed exclusively for adults aged 18 years and above. We take children's privacy seriously and have put the following active measures in place:

• King96 does not knowingly accept registrations from individuals under 18 years of age. All applicants are required to verify their age upon registration.
• Should we discover that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and close the account in question.
• King96's KYC process includes age verification through official documents to ensure all members meet the minimum age requirement.

9Changes to the Privacy Policy

King96 reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. When changes occur:

• The latest version of the Privacy Policy will be published on this page with a clear "Last Updated" date at the top of the document.
• For material changes that significantly affect your privacy rights, we will send a notification to the email address registered to your king96 account.
• Your continued use of the king96 platform after changes are published will be considered your acceptance of the updated Privacy Policy.
• We recommend checking this page regularly to stay informed about how we protect your information.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how king96 handles your personal data, we welcome you to reach out to us through the following channels:

• Live Chat: The fastest way to get an immediate response — available 24 hours a day, 7 days a week, directly on the king96 platform.
• Support Email: [email protected] — for written enquiries requiring a more detailed response or relating to your privacy rights.
• Response Time: We aim to respond to all privacy-related enquiries within 3 business days. More complex privacy rights requests will be processed within 30 days.

Our dedicated Data Protection team will handle your inquiry with full professionalism and confidentiality. We are committed to providing clear, accurate, and helpful responses to every inquiry submitted.